ADOBE CREATIVE CLOUD
Adobe Creative Cloud is a subscription-based suite of creative software and services from Adobe that provides tools for design, photography, video, web, and digital experiences, including flagship products like Photoshop, Illustrator, and Premiere Pro. It serves creative professionals, marketers, enterprises, and hobbyists who pay recurring license fees for access to desktop apps, mobile apps, cloud storage, and collaboration services. The product is part of Adobe Inc.’s Digital Media segment and is monetized primarily through individual, team, and enterprise subscriptions sold globally.
- Content & Digital Asset Management
- Brand & Creative Production
- Knowledge Management & Collaboration
- Revenue
- $21.0B
- Employees
- 29,000
- Founded
- 2011
- Headquarters
- San Jose, United States of America
What 223 Arbolus experts think of ADOBE CREATIVE CLOUD
Most experts are highly satisfied, citing industry-leading tools, strong integration, and robust AI capability. NPS scores range high, with the majority above eight and numerous perfect 10s. Stickiness is evident, with deep embedding in workflows and over 80% in post-pilot or long-term use stages. Renewal intent is universally strong among high spenders, while price sensitivity and perceived software complexity emerge as minor negative themes. Key feedback highlights value, interoperability, and platform maturity.Overall Customer Sentiment: Positive
Who reviewed ADOBE CREATIVE CLOUD
- C-Suite 68% (152)
- Director 21% (47)
- Manager 11% (25)
Employer names and spend open in the full report, along with the other 220 customers.
Everything 223 customers told us about ADOBE CREATIVE CLOUD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
41 Net Promoter Score, from 223 scored reviews- Promoters 115
- Passives 86
- Detractors 22
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Praised
- Industry Standard and Interoperability
- Safe and Advanced AI Features
- Comprehensive Toolset and Integration
- Workflow Simplification for Broader Adoption
Criticised
- Heavy on Resources and Many Features Go Unused
- App Complexity and Learning Curve
- Pricing and Cost Sensitivity
- Competitive Displacement by AI-Native Platforms
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 84% 37 answers
- 67% 12 answers
- 50% 2 answers
- 100% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
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