ADVANCE.AI
ADVANCE.AI is a Singapore-based artificial intelligence company that provides digital identity verification, credit risk assessment, and fraud prevention solutions to financial institutions, fintechs, and enterprises across Southeast Asia and other emerging markets. Its platform combines computer vision, alternative data, and machine learning to support eKYC onboarding, credit scoring, and risk management workflows. The company generates revenue through subscription and usage-based licensing of its SaaS and API-based risk and identity products.
- Fraud Detection & Prevention
- Document & Vision AI
- Identity & Access Management
- Revenue
- $120.0M
- Employees
- 800
- Founded
- 2016
- Headquarters
- Singapore, Singapore
What 11 Arbolus experts think of ADVANCE.AI
NPS scores are skewed towards promoters, with 40% rating 9-10 and only 10% as detractors (≤6). Renewal intent is generally robust among high spenders and those implemented more than a year, with over 50% in this segment indicating a positive renewal outlook. Stickiness is high among established users, while customers in pilot or early adoption phases are less certain about renewal. Key quantitative theme: long-term tenure and higher spend correlate strongly with positive sentiment and intent to stay.Overall Customer Sentiment: Positive
Who reviewed ADVANCE.AI
- C-Suite 50% (6)
- Director 50% (6)
Employer names and spend open once the report publishes.
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 3 months- May 8
- Jul 9
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 33 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 0% 2 answers
- 50% 4 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
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