Jumio
Jumio provides AI-powered identity verification, eKYC, and AML compliance solutions that help businesses remotely verify customer identities, prevent fraud, and meet regulatory requirements. Its platform combines ID document scanning, biometric facial recognition, and database checks to onboard users and monitor transactions across industries such as financial services, fintech, gaming, and the sharing economy. Jumio generates revenue through subscription and usage-based fees for its cloud-based identity verification and compliance services.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2010
- Headquarters
- Palo Alto, United States of America
What 41 Arbolus experts think of Jumio
NPS scores are predominantly high (8–10), with only a handful of detractors. The majority of experts show clear renewal intent or an inclination to increase spend, particularly among high-value customers in financial services. Implementation stickiness is high, with most customers in post-pilot or >1 year operational stages. Key feedback themes are global coverage, reliable compliance support, and customer experience. However, areas for improvement are cost sensitivity, manual review rates, regional document gaps, and support speed for low-spend clients.Overall Customer Sentiment: Positive
Who reviewed Jumio
- C-Suite 64% (26)
- Director 28% (11)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about Jumio.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 41 scored reviews- Promoters 19
- Passives 19
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 25 across 5 companies.
Praised
- Frictionless Verification for Global Markets
- Replacing Agent-Driven KYC with Advanced AI
- Automation and User Feedback Loop
- Frictionless Onboarding and High Conversion Rates
Criticised
- Basic Functionality Requires Upcharges
- Manual Reviews and User Experience Roadblocks
- Vendor Support and Engagement Shortfalls
- Regional Document Weakness and Compliance Risks
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 74% 19 answers
- 60% 10 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Jumio customers
Report
More in Data & Analytics and Security & Compliance
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