PERSONA
Persona provides an identity verification and management platform that helps businesses securely onboard, verify, and monitor users using a wide range of data sources and verification methods. Its API-first solution serves fintech, marketplaces, crypto, and other regulated or high-risk industries that need to comply with KYC, AML, and fraud-prevention requirements. The company generates revenue through subscription and usage-based fees for its SaaS platform and related services.
- Identity & Access Management
- Fraud Detection & Prevention
- Revenue
- $45.0M
- Employees
- 260
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 28 Arbolus experts think of PERSONA
NPS scores are consistently above average, with 70% Promoters (NPS 8-10) and 30% Passives (NPS 7). Renewal intent is generally high, especially among mid/high spenders, with all reporting likely to renew. Implementation stickiness is strong, with 60% in the >1 year stage, 30% , and only 1 customer in OffBoarding. Quantitative data points to steady long-term customer satisfaction, particularly among financial services and compliance teams.Overall Customer Sentiment: Positive
Who reviewed PERSONA
- C-Suite 46% (13)
- Director 39% (11)
- Manager 14% (4)
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Sentiment
39 Net Promoter Score, from 28 scored reviews- Promoters 11
- Passives 17
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 67% 6 answers
- 83% 6 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by PERSONA customers
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use PERSONA
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