Socure
Socure is an identity verification and fraud prevention technology company that provides AI- and machine learning–based digital identity proofing solutions to financial institutions, fintechs, government agencies, and enterprises. Its platform analyzes a wide range of online and offline data to verify identities in real time, reduce fraud, and streamline customer onboarding and compliance workflows. Socure generates revenue through subscription and usage-based fees for access to its SaaS-based identity verification and fraud risk scoring products.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $220.0M
- Employees
- 800
- Founded
- 2012
- Headquarters
- New York City, United States of America
What 28 Arbolus experts think of Socure
NPS scores are highly positive, averaging between 8 and 10 across the majority of experts. Renewal intent is strong, especially among influencers and high-spend segments, with most experts confirming ongoing or increasing commitment. Stickiness is reinforced by multi-year deployments and the platform’s centrality in onboarding/fraud prevention stacks. Key expert themes include high satisfaction with accuracy, automation, and support, though pricing at scale and international coverage are recurrent concerns. Implementation friction is minor compared to the operational gains.Overall Customer Sentiment: Positive
Who reviewed Socure
- C-Suite 64% (18)
- Director 36% (10)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Socure.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
53 Net Promoter Score, from 28 scored reviews- Promoters 17
- Passives 9
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 30 across 6 companies.
Praised
- Enhancing AI Explainability
- Leveraging Consortium Data for Advanced Fraud Trends
- Expansion into International Markets
- Rapid Product Innovation and Strong Support
Criticised
- Pricing Pressure with Scaling
- AI Explainability
- Limited Global Data Coverage
- International Expansion Gaps
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 62% 13 answers
- 60% 5 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Socure customers
Report
More in Data & Analytics and Security & Compliance
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For people who use Socure
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