Infobip
Infobip is a global cloud communications platform that provides APIs and software for omnichannel customer engagement, including SMS, voice, email, chat apps, and customer support solutions. It serves enterprises, digital-native businesses, and service providers that need to deliver notifications, authentication, and conversational experiences at scale. The company generates revenue through usage-based fees for messaging and communication services, as well as subscriptions and licenses for its SaaS engagement and contact center products.
- Communications & Meetings
- Customer Support & Help Desk
- Conversational AI & Chatbots
- Revenue
- $900.0M
- Employees
- 3,700
- Founded
- 2006
- Headquarters
- Vodnjan, Croatia
What 57 Arbolus experts think of Infobip
NPS scores are concentrated in the 7–10 range, with few detractors and a clear promoter segment among both high- and mid-spend users. Renewal intent is mixed: a significant subgroup expresses uncertainty or non-renewal where costs or integration limitations are concerns. Stickiness is highest among organizations with deeper integration and mature usage, while fast-growing or cost-sensitive clients are more cautious. Key feedback themes are reliability, breadth of channels, and automation as strengths, with onboarding and support quality flagged as improvement opportunities.Overall Customer Sentiment: Positive
Who reviewed Infobip
- C-Suite 56% (32)
- Director 33% (19)
- Manager 11% (6)
Employer names and spend open in the full report, along with the other 54 customers.
Everything 57 customers told us about Infobip.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
32 Net Promoter Score, from 55 scored reviews- Promoters 25
- Passives 23
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 32 across 9 companies.
Praised
- Strong Automation and CRM Integration
- Enterprise-grade Reliability for Critical Flows
- Reliable Omnichannel Delivery
- Easier Workflow and User Experience
Criticised
- Feature Depth and Usability Limitations
- Pricing Concerns
- Slow Onboarding and Complex Workflows
- Market Competition and Feature Parity
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 60% 25 answers
- 47% 17 answers
- 33% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Infobip customers
Report
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