Khoros
Khoros is a customer engagement software company that provides a unified platform for digital customer service, social media management, online communities, and messaging. It serves large enterprises and consumer brands that need to manage customer interactions across social, web, and messaging channels, and generates revenue through subscription-based SaaS licenses and related services.
- Customer Support & Help Desk
- Social Media & Community Management
- Customer Success Software
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 2019
- Headquarters
- Austin, United States of America
What 8 Arbolus experts think of Khoros
NPS scores range from 3 to 10, with an average skew toward the mid-high range but notable variance. Renewal intent data shows equal splits among Yes, No, and Not Sure where provided, with some high spenders indicating non-renewal. Stickiness data shows most customers are in the MoreThan1Year or LessThan1Year post-implementation phase, and one churn/offboarding instance is present. Key quantitative themes are wide NPS dispersion, uncertain renewal intent, and mixed stickiness.Overall Customer Sentiment: Neutral
Who reviewed Khoros
- C-Suite 62% (5)
- Director 12% (1)
- Manager 25% (2)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Oct 8
- Jan 8
- Feb 6
- May 7
- Jun 7
- Jul 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 6 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by Khoros customers
More in Workplace & Productivity and Marketing & Advertising
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