Arbolus Intelligence

LIVEAGENT

liveagent.com · Bratislava - Vajnory, Slovakia

LiveAgent is a customer service and help desk software platform that provides multichannel ticketing, live chat, call center, and knowledge base tools for businesses. It helps companies manage and respond to customer inquiries from email, chat, social media, and phone in a unified interface, sold as a cloud-based subscription and on-premise licenses. Its customers are primarily small and mid-sized businesses across various industries seeking to centralize and streamline customer support operations.

  • Customer Support & Help Desk
  • Contact Center Software
  • Workflow Automation
Listed in
Revenue
$12.0M
Employees
150
Founded
2004
Headquarters
Bratislava - Vajnory, Slovakia

What 8 Arbolus experts think of LIVEAGENT

NPS responses range from 3 to 10, showing polarization. About 50% report high satisfaction (NPS ≥ 8), driven by ease of use and channel consolidation. Churn risk is evident in high-spend users, with low NPS and statements of offboarding or non-renewal. Experts praise rapid deployment and adoption, but note limited reporting and AI-driven automation as significant gaps. Sentiment diverges significantly based on company scale and analytics needs.Overall Customer Sentiment: Neutral

Who reviewed LIVEAGENT

Total customers 8 7 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 100% (8)
Executive C-Suite NPS 4 Not renewing Submitted Aug 2024
Revenue Executive C-Suite NPS 5 Submitted Sep 2026
Marketing Executive C-Suite NPS 10 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about LIVEAGENT.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-12 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 1
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Aug 7
  • Dec 6
  • May 6
  • Jun 6
  • Jul 7
  • Sep 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.

Praised

  • Comprehensive Reporting Suite
  • Improved CRM Integration
  • Advanced AI Ticket Resolution
  • Seamless Channel Consolidation

Criticised

  • Outdated Interface and Poor Analytics
  • Complex Migration Process
  • Limited AI Effectiveness
  • AI-Driven Competition

What customers say

Seamless Channel Consolidation
“I value that every customer conversation lands in one place—email, chat, calls, and social—all consolidated, eliminating gaps and reducing response times.”
Cost Efficiency for Growing Teams
“The pricing supports growth without punishing us for expanding, making it practical for a cost-conscious support operation.”
Fast Onboarding and Adoption
“Setup was fast and everyone adopted the tool without resistance, which outweighed the need for an extensive feature list.”

Renewal intent

Plan to renew 33%
  • Will renew 2
  • Undecided 0
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 33% 6 answers
  • 8.5/10 Average score from customers who will renew
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by LIVEAGENT customers

Report

Customer Report - Sep 2026 Sep 2026 8 + 0

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