Mitel
Mitel is a global provider of business communications and collaboration solutions, offering cloud, on-premises, and hybrid IP telephony, unified communications, and contact center products for organizations of all sizes. The company sells hardware, software, and subscription-based services through direct and channel partners to enterprises, governments, and service providers. Its portfolio includes phone systems, collaboration tools, and related managed and support services.
- Communications & Meetings
- Contact Center Software
- Managed IT & Cloud Services
- Revenue
- $1.1B
- Employees
- 4,200
- Founded
- 1973
- Headquarters
- Mesa Verde, United States of America
What 8 Arbolus experts think of Mitel
NPS scores show a concentration in the 8–10 range among long-term users, while those with low renewal intent report scores of 6. The only 'No' for renewal comes from an Influencer offboarding after large annual spend, while other high-spend users with over a year of implementation have positive renewal intent. The majority have passed the onboarding phase, signaling stickiness, with only one outlier actively offboarding. Overall Customer Sentiment: Positive
Who reviewed Mitel
- C-Suite 100% (8)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
+2 over 4 months- May 6
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
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