OZONETEL
Ozonetel is a cloud communications and contact center software provider that offers cloud telephony, omnichannel contact center, and customer engagement solutions for enterprises, BPOs, and fast-growing businesses, primarily in India and other emerging markets. Its platform enables inbound and outbound voice, chat, and digital channel interactions, along with APIs for integrating telephony into CRM and business applications, sold on a subscription and usage-based model.
- Contact Center Software
- Communications & Meetings
- Conversational AI & Chatbots
- Revenue
- $12.0M
- Employees
- 350
- Founded
- 2007
- Headquarters
- India
What 14 Arbolus experts think of OZONETEL
NPS scores skew positive, with a median of 8 and several Promoters (scores 9), mainly from high-spend, long-term customers. Renewal intent is strong among multi-year users, with four-fifths intending to renew. Customers in implementation stages over one year report higher satisfaction and platform stickiness, while sentiment is mixed (NPS 2–7) at pilot or offboarding stages. Key themes are satisfaction with stability and deployment, though some pilots demonstrate uncertainty.Overall Customer Sentiment: Positive
Who reviewed OZONETEL
- C-Suite 54% (8)
- Director 38% (5)
- Manager 8% (1)
Employer names and spend open once the report publishes.
Tell us when the OZONETEL report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
7 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 5
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Jun 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 67% 6 answers
- 67% 3 answers
- 0% 1 answer
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 5.8/10 Average score from undecided customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use OZONETEL
Do you use OZONETEL at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of OZONETEL have already contributed
Takes a few minutes. Your identity stays anonymous.