Arbolus Intelligence

Practo

practo.com · Bengaluru, India

Practo is a digital healthcare platform that enables patients to search for doctors, book appointments (online and in-clinic), access teleconsultations, and manage health records, while providing clinics and hospitals with practice management, telehealth, and patient engagement software. The company monetizes through SaaS subscriptions for providers, listing and advertising fees, and commissions on online consultations, diagnostics, and medicine orders.

  • Patient Engagement & Telehealth
  • Electronic Health Records
  • IT Consulting & Implementation
Listed in
Revenue
$65.0M
Employees
4,500
Founded
2008
Headquarters
Bengaluru, India

What 26 Arbolus experts think of Practo

Most NPS scores for Practo are in the 6–10 range, indicating broadly positive—but not overwhelmingly enthusiastic—customer sentiment. About 70% of responses reflect advanced usage stages (>1 year), and renewal intent is generally strong among higher NPS respondents and high spenders. Stickiness is reflected in the length of adoption and positive feedback on core automation and visibility benefits. However, neutral and detractor NPS feedback points to integration and support issues as ongoing pain points. Overall Customer Sentiment: Positive

Who reviewed Practo

Total customers 26 23 current · 3 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 52% (14)
  • Director 26% (7)
  • Manager 22% (6)
Not specified Manager NPS 9 Submitted Sep 2026
Operations Manager Manager NPS 9 Undecided Submitted Sep 2026
Finance Leader Director NPS 7 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 23 customers.

Everything 26 customers told us about Practo.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

11 Net Promoter Score, from 26 scored reviews
  • Promoters 10
  • Passives 9
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • Apr 7
  • May 7
  • Jun 7
  • Jul 7
  • Sep 7
  • Oct 7

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Praised

  • User-Centric Customization
  • Open Integration APIs
  • Enhance Predictive Analytics
  • Operational Efficiency Gains

Criticised

  • User Experience Gaps
  • Integration Limitations
  • Missing Predictive Analytics
  • Integration-Focused Vendors

What customers say

Operational Efficiency Gains
“I rely on the tool to streamline processes, minimize errors, and reduce administrative workload so we can focus on core priorities.”
Defensible, Transparent Decision-Making
“The structured vendor evaluation process and transparent scoring system give us confidence and reduce bias in decision-making.”
Data Visibility and Reporting
“With this tool, I can access accurate real-time data, track spend, and proactively make budget adjustments for better outcomes.”

Renewal intent

Plan to renew 44%
  • Will renew 4
  • Undecided 3
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 100% 3 answers
  • Manager 0% 1 answer
  • Not specified 0% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Practo customers

Report

Customer Report - Oct 2026 Oct 2026 26 + 3

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