Reputation
Reputation is a software company that provides an online reputation and customer experience management platform for multi-location businesses, helping them monitor and respond to reviews, manage listings and social channels, collect feedback, and analyze sentiment to improve customer satisfaction and brand perception. It primarily serves enterprises in sectors such as retail, healthcare, automotive, and services through a SaaS subscription model and related professional services.
- Marketing Analytics & Attribution
- Customer Support & Help Desk
- Social Media & Community Management
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2006
- Headquarters
- Foster City, United States of America
What 20 Arbolus experts think of Reputation
NPS distribution is mixed, spanning from 2 to 10, with a cluster around average scores (5–8) and a minority of promoters (NPS 9–10). Renewal intent is fragmented: high-spend accounts are not renewing, a few Yes, and the majority either not sure or not disclosing intent. Stickiness data shows most customers are in MoreThan1Year or Pilot stages, with some in OffBoarding or NotSure, reflecting inconsistent long-term adoption. The main themes are varied satisfaction across industries and high value but unclear long-term retention signals.Neutral
Who reviewed Reputation
- C-Suite 75% (15)
- Director 20% (4)
- Manager 5% (1)
Employer names and spend open once the report publishes.
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Sentiment
-35 Net Promoter Score, from 20 scored reviews- Promoters 2
- Passives 9
- Detractors 9
Cumulative NPS by month
+0 over 3 months- Jul 7
- Aug 6
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -10 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 11%Plan to renew, by seniority
- 0% 6 answers
- 50% 2 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Reputation customers
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Reputation
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