ResultsCX

resultscx.com · Tampa, United States of America

ResultsCX is a business process outsourcing company that provides customer experience management, contact center operations, and digital support services for enterprises in sectors such as healthcare, telecom, media, and technology. It delivers omnichannel customer care, technical support, sales, and back-office services through a mix of onshore, nearshore, and offshore delivery centers. The company generates revenue through long-term outsourcing contracts and managed service agreements with large and mid-market clients.

Contact Center Software
Customer Support & Help Desk
Customer Success Software

Listed in

Revenue: $550.0M
Employees: 20,000
Founded: 1990
Headquarters: Tampa, United States of America

What 6 Arbolus experts think of ResultsCX

NPS distribution skews high: 67% report NPS of 8+, with the majority of experts in implementation for more than 1 year. Renewal intent is declared positive by all major spenders; only the customer in offboarding reports negative NPS (4) and no intent to renew. Overall stickiness is strong with 83% in a long-term implementation stage. The principal drivers of positive sentiment are prolonged successful adoption and aligned ROI.Overall Customer Sentiment: Positive

Who reviewed ResultsCX

Total customers 6 6 current · 0 former

Reviews growth +6 in six months

Seniority of respondents

C-Suite 100% (6)

Data Leader C-Suite NPS 9 Will renew Submitted Sep 2026

Executive C-Suite NPS 8 Will renew Submitted Aug 2026

Generalist Partner C-Suite NPS 8 Will renew Submitted Sep 2026

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Sentiment

33 Net Promoter Score, from 6 scored reviews

Promoters 3
Passives 2
Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%

Will renew 3
Undecided 0
Not renewing 1

Plan to renew, by seniority

C-Suite 75% 4 answers

8.3/10 Average score from customers who will renew
4/10 Average score from customers not renewing

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