Concentrix
Concentrix is a global business services company that designs, builds, and runs customer experience and business process outsourcing solutions for large enterprises across industries such as technology, automotive, financial services, healthcare, and retail. It provides services including customer care, technical support, sales, digital operations, and analytics, typically under long-term outsourcing contracts. The company generates revenue through service fees and managed service agreements for operating and optimizing clients’ customer and business operations.
- Customer Support & Help Desk
- Contact Center Software
- IT Consulting & Implementation
- Revenue
- $9.5B
- Employees
- 440,000
- Founded
- 2006
- Headquarters
- Newark, United States of America
What 77 Arbolus experts think of Concentrix
NPS scores range from 0 to 10, with the majority being 8–10, suggesting strong customer advocacy. Renewal intent is high among large spenders and Influencers, with smaller User groups mostly neutral or positive. Stickiness is strong; more than 75% of customers report engagement for over one year. Key feedback themes include acknowledgment of scalability, operational efficiency, technology enablement, but a need for stronger automation and end-to-end AI orchestration. Some customers identified challenges with integration and complexity in contracting.Overall Customer Sentiment: Positive
Who reviewed Concentrix
- C-Suite 67% (52)
- Director 26% (20)
- Manager 7% (5)
Employer names and spend open in the full report, along with the other 74 customers.
Everything 77 customers told us about Concentrix.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 77 scored reviews- Promoters 33
- Passives 29
- Detractors 15
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 7
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 35 across 4 companies.
Praised
- Scalability and Flexibility
- Workforce and Channel Coverage
- Digital Transformation and Automation
- Scalability for Outbound Campaigns
Criticised
- Switch Risk due to Digital CX Gaps
- Service Quality and Inconsistency
- Competitive Pressure from AI-Native BPOs
- Consistency and System Integration Challenges
What customers say
Renewal intent
Plan to renew 66%Plan to renew, by seniority
- 70% 27 answers
- 63% 8 answers
- 50% 2 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Concentrix customers
Report
More in Consulting & Professional Services and Workplace & Productivity
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