Retell AI
Retell AI provides AI-powered voice agents that integrate with phone systems and CRMs to automate customer service, sales, and support calls for businesses. Its platform offers natural-sounding conversational AI that can handle inbound and outbound calls, capture data, and trigger workflows, helping companies reduce call center costs and improve responsiveness. The company generates revenue through usage-based and subscription fees for access to its voice AI infrastructure and tools.
- Conversational AI & Chatbots
- Speech & Conversational AI Infrastructure
- Customer Support & Help Desk
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 10 Arbolus experts think of Retell AI
NPS is skewed positively with 70% scoring 8 or above and a majority of respondents either in or beyond pilot phase. Renewal intent is mixed: 30% Yes, 30% Not Sure, 10% No, 30% not provided, and stickiness is highest for users with over one year of deployment. Notably, pilot-stage users exhibit hesitancy around renewal, while long-term adopters report high satisfaction and intent to renew. Financial commitment is also tied to sentiment, as higher spend brackets reported higher NPS. Overall Customer Sentiment: Positive
Who reviewed Retell AI
- C-Suite 60% (6)
- Director 30% (3)
- Manager 10% (1)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- Nov 8
- Mar 8
- May 8
- Jul 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 16 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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