RUNWAY
Runway is an AI research and product company that develops generative video, image, and audio tools for creators, enterprises, and production studios. Its cloud-based platform and APIs enable tasks such as text-to-video generation, video editing, and content creation workflows, monetized through subscription plans and usage-based pricing. The company serves filmmakers, media companies, marketing teams, and other creative professionals integrating generative AI into their production pipelines.
- Generative AI Platforms
- Document & Vision AI
- Product Analytics & Feedback
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2018
- Headquarters
- New York City, United States of America
What 79 Arbolus experts think of RUNWAY
NPS scores are predominantly 7–10 among both users and influencers, indicating strong satisfaction, with occasional detractors citing cost and control limitations. Renewal intent is split: most high-spending influencers are uncertain or uncommitted on renewal, while a minority have indicated intent to renew. Stickiness is high, with over 55% of experts in the more-than-one-year stage, but some remain in pilot phases. Expert feedback consistently values rapid experimentation, creative controls, and robust community engagement, but notes gaps in character consistency and multi-shot workflow reliability.Overall Customer Sentiment: Positive
Who reviewed RUNWAY
- C-Suite 61% (48)
- Director 33% (26)
- Manager 6% (5)
Employer names and spend open in the full report, along with the other 76 customers.
Everything 79 customers told us about RUNWAY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 79 scored reviews- Promoters 27
- Passives 36
- Detractors 16
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 33 across 3 companies.
Praised
- Growing Generative Video Adoption
- Competitive Advantage through Aggregation
- Community-Driven Feature Development
- Fast Motion-Based Creative Development
Criticised
- Erosion of Market Position if Community Lags
- Competition from Emerging AI Video Tools
- Quality and Model Aggregation Arms Race
- Cost Structure and Iterative Generations
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 53% 17 answers
- 50% 10 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by RUNWAY customers
Report
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