Arbolus Intelligence

SAP

sap.com · Walldorf, Germany

SAP is a global enterprise software company that develops and sells ERP and related business applications that help organizations manage finance, supply chain, HR, procurement, customer experience, and analytics. It serves enterprises of all sizes across industries through on-premise and cloud-based solutions, generating revenue from software licenses, cloud subscriptions, and support and consulting services.

  • Enterprise ERP
  • Data Integration & ETL
  • Business Intelligence & Dashboards
Listed in
Revenue
$34.0B
Employees
110,000
Founded
1972
Headquarters
Walldorf, Germany

What 1,430 Arbolus experts think of SAP

NPS scores indicate a widespread positive sentiment, especially among high spenders in manufacturing and finance. Renewal intent remains strong except among a minority citing cost or complexity concerns. Stickiness is high, as organizations are deeply embedded in core modules and derive value from process integration and compliance. Key feedback praises reliability, breadth of functionality, and governance, while cons include implementation effort and long-term ownership costs.Overall Customer Sentiment: Positive

Who reviewed SAP

Total customers 1,430 1,299 current · 131 former
Reviews growth +616 in six months
Seniority of respondents
  • C-Suite 60% (858)
  • Director 21% (300)
  • Manager 19% (272)
Operations Leader C-Suite NPS 6 Submitted Mar 2026
Executive C-Suite NPS 9 Undecided Submitted Dec 2025
Marketing Leader C-Suite NPS 10 Will renew Submitted Oct 2025

Employer names and spend open in the full report, along with the other 1,427 customers.

Everything 1,430 customers told us about SAP.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

29 Net Promoter Score, from 1,424 scored reviews
  • Promoters 642
  • Passives 558
  • Detractors 224

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 55 reviews, accumulated up to each month. Category median 23 across 55 companies.

Praised

  • Greater Flexibility for Mid-Market
  • AI-Driven Automation
  • Improved User Experience
  • Compliance and Audit Readiness

Criticised

  • AI-Native Emerging Competitors
  • Administrative Overhead Risk
  • Vendor Lock-in
  • High Cost and Complexity

What customers say

Compliance and Audit Readiness
“I chose SAP for the robust audit trails and compliance features that allow reliable reporting and smooth regulatory reviews.”
Scalability and Global Support
“I consider SAP’s ability to scale globally with standardized processes a key advantage, especially as operations grow across multiple countries.”
Process Integration and Data Governance
“I rely on SAP because it integrates finance, procurement, and supply chain, providing a single source of truth and strong controls.”

Renewal intent

Plan to renew 63%
  • Will renew 472
  • Undecided 203
  • Not renewing 75

Plan to renew, by seniority

  • C-Suite 60% 457 answers
  • Director 65% 158 answers
  • Manager 66% 100 answers
  • Not specified 83% 35 answers
  • 8.4/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP customers

Report

Customer Report - Oct 2026 Oct 2026 1,430 + 19

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For people who use SAP

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