Scale AI
Scale AI is a data infrastructure and AI development company that provides tools, services, and managed workforces to help enterprises build, train, and evaluate machine learning and generative AI models. It offers data labeling, model evaluation, synthetic data generation, and AI platform products used by technology companies, financial institutions, and government agencies. The company generates revenue through subscription software, usage-based platform fees, and data and services contracts.
- MLOps & ML Platforms
- Document & Vision AI
- Revenue
- $250.0M
- Employees
- 600
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 32 Arbolus experts think of Scale AI
NPS scores range widely but skew positive, with many customers providing scores of 8–10, reflecting strong satisfaction, especially among high spenders and strategic decision makers. Most Influencers indicate intentions to renew, while some Users are less certain. Customers with over one year of adoption report stable to positive sentiment, whereas pilot or early-stage implementers have more mixed feedback. Key feedback themes include appreciation for fast turnaround, robust communication, and pricing, offset by concerns around annotation quality consistency and opacity of pricing for large-scale projects.Overall Customer Sentiment: Positive
Who reviewed Scale AI
- C-Suite 70% (22)
- Director 15% (5)
- Manager 15% (5)
Employer names and spend open in the full report, along with the other 29 customers.
Everything 32 customers told us about Scale AI.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 32 scored reviews- Promoters 14
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Praised
- Turnaround Speed and Communication
- Access to Large Human Pool
- Exposure to Leading AI Development
- Expanded Feedback Channels
Criticised
- Pay Variability and Task Availability
- Automation Disruption
- Strong Competitor Pricing and Service
- Annotation Quality Variance
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 71% 14 answers
- 67% 3 answers
- 100% 1 answer
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Scale AI customers
Report
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