Arbolus Intelligence

SewerAI

sewerai.com · Walnut Creek, United States of America

SewerAI provides AI-powered software for wastewater utilities and engineering firms to automatically inspect, classify, and manage sewer and stormwater pipe condition data from CCTV and other imagery, helping reduce manual review time and improve asset management decisions. Its cloud platform uses computer vision to detect defects, standardize coding, and integrate results into existing GIS and asset management workflows, sold as a subscription and related services to public agencies and their service providers.

  • Document & Vision AI
  • Asset Performance Management
  • IT Consulting & Implementation
Listed in
Revenue
$6.0M
Employees
55
Founded
2019
Headquarters
Walnut Creek, United States of America

What 19 Arbolus experts think of SewerAI

Most experts express high satisfaction (NPS 8-10) and strong renewal intent, especially within large utilities and engineering firms. Stickiness is demonstrated by extensive pilot projects moving to longer-term usage. Key themes in qualitative feedback include significant efficiency gains, high accuracy rates in defect detection, and strong fit for complex or high-volume municipal workflows. A minority of experts in pilot stages report uncertainty or more neutral stances, primarily due to budgeting or limited scope. Overall Customer Sentiment: Positive

Who reviewed SewerAI

Total customers 19 19 current · 0 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 58% (11)
  • Director 16% (3)
  • Manager 26% (5)
Legal Leader C-Suite NPS 9 Submitted Jul 2026
Operations Leader Director NPS 10 Will renew Submitted Apr 2026
Generalist Leader C-Suite NPS 9 Will renew Submitted Nov 2025

Employer names and spend open in the full report, along with the other 16 customers.

Everything 19 customers told us about SewerAI.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 19 scored reviews
  • Promoters 9
  • Passives 9
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Nov 8
  • Dec 8
  • Apr 8
  • May 8
  • Jul 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.

Praised

  • Scalable Adoption
  • Support for Compliance Projects
  • Broad Utility Enablement
  • Significant Efficiency Gains

Criticised

  • Smaller Municipality Fit
  • Potential for Missed Defects
  • Cost Increase Trigger
  • Technical Reliability Risk

What customers say

Significant Efficiency Gains
“I recommend implementing SewerAI procedures because automating CCTV defect recognition eliminates human error, saves hundreds of hours, and provides precise, objective data to prioritize repairs.”
Objective, Data-Driven Maintenance
“Leveraging these AI insights lets you target capital expenditure toward critical pipe repairs before major failures that would have been missed with manual processes.”
High Alignment with Quality Standards
“It aligns well with our quality management requirements, supports reliable decision-making, and adds value over traditional approaches, making it a solution I would confidently recommend.”

Renewal intent

Plan to renew 85%
  • Will renew 11
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 86% 7 answers
  • Director 50% 2 answers
  • Manager 100% 4 answers
  • 8.7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by SewerAI customers

Report

Customer Report - Oct 2026 Oct 2026 19 + 1

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