Sinch
Sinch is a cloud communications platform provider that enables businesses to engage customers via SMS, voice, email, WhatsApp, and other messaging channels through APIs and software solutions. It serves enterprises, software companies, and mobile operators globally, generating revenue from usage-based messaging and voice traffic, communication APIs, and related SaaS products. The company also offers verification, conversational messaging, and customer engagement tools for marketing, notifications, and customer support use cases.
- Communications & Meetings
- API Management & Integration
- Revenue
- $2.3B
- Employees
- 4,500
- Founded
- 2008
- Headquarters
- Stockholm, Sweden
What 25 Arbolus experts think of Sinch
NPS scores are skewed positively, with 55% of responses at 9 or higher and only 15% at 5. Among those with stated renewal intent, 70% are likely to renew, concentrated among high spenders. 80% of customers are in the more-than-one-year implementation stage, which is correlated with higher NPS and renewal likelihood. Key themes are high customer satisfaction among established high-spend customers, while pilot-stage and low to mid spenders show more uncertainty.Overall Customer Sentiment: Positive
Who reviewed Sinch
- C-Suite 60% (15)
- Director 28% (7)
- Manager 12% (3)
Employer names and spend open once the report publishes.
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Sentiment
48 Net Promoter Score, from 25 scored reviews- Promoters 14
- Passives 9
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 41 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 71% 7 answers
- 67% 3 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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