Suki
Suki develops an AI-powered clinical voice assistant that helps physicians create and manage medical documentation by listening to patient encounters and generating structured notes that integrate with electronic health record systems. The company serves healthcare providers and health systems, offering its software on a subscription and usage-based model. Its goal is to reduce administrative burden and improve clinician productivity and documentation quality.
- Document & Vision AI
- Electronic Health Records
- Revenue
- $25.0M
- Employees
- 220
- Founded
- 2017
- Headquarters
- Redwood City, United States of America
What 21 Arbolus experts think of Suki
NPS is strongly positive, with 70% scoring 8 or above and multiple ratings of 10. Renewal intent aligns with spending and sentiment: all high spenders intend to renew, while mid spend and lower spenders show some uncertainty. Most experts highlight tangibly improved productivity, patient and clinician satisfaction, and fast wins, particularly in ambulatory/outpatient settings. Main pain points include price sensitivity and areas needing deeper EHR integration or support for inpatient and nursing workflows. Overall Customer Sentiment: Positive
Who reviewed Suki
- C-Suite 60% (13)
- Director 30% (6)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Suki.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 21 scored reviews- Promoters 9
- Passives 9
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 28 across 7 companies.
Praised
- ROI-Linked Analytics and Metrics
- Inpatient and Nursing Documentation Expansion
- Deeper EHR Native Functionality and Platform Strategy
- Rapid Adoption and Ease of Use
Criticised
- Security and Regulatory Risks
- Pricing and Functional Competition
- Accuracy and Reliability Concerns
- Specialty Workflow and Team Support Limitations
What customers say
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 71% 7 answers
- 80% 5 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by Suki customers
Report
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