SymphonyAI
SymphonyAI is an enterprise AI software company that builds industry-specific AI applications for sectors such as retail, consumer packaged goods, financial services, manufacturing, media, and public sector. Its platforms combine predictive and generative AI with domain data to deliver use cases like demand forecasting, fraud detection, process optimization, and customer analytics, sold primarily on a subscription and license basis to large and mid-market enterprises. The company also provides implementation and support services around its AI solutions.
- MLOps & ML Platforms
- Business Intelligence & Dashboards
- Industry-Specific ERP
- Revenue
- $350.0M
- Employees
- 2,000
- Founded
- 2017
- Headquarters
- Redwood City, United States of America
What 18 Arbolus experts think of SymphonyAI
The NPS scores cluster at the high end, with 71% rating 8 or above. Renewal intent is split, as some high spenders signal uncertainty or decline to renew, especially after extended adoption periods. Stickiness is strong, with 88% in active deployment for more than 1 year. Overall, positive sentiment is driven by product capabilities and perceived value, though caution exists among major enterprise customers regarding future renewals.Overall Customer Sentiment: Positive
Who reviewed SymphonyAI
- C-Suite 59% (11)
- Director 24% (4)
- Manager 18% (3)
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Sentiment
33 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 60% 5 answers
- 33% 3 answers
- 100% 2 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Top alternatives
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