Tempus Labs, Inc.

tempus.com · Chicago Loop, United States of America

Tempus Labs, Inc. is a precision medicine and health technology company that builds and operates a data platform combining clinical and molecular data to support personalized care, primarily in oncology and other complex diseases. It offers genomic sequencing, diagnostics, and AI-driven decision support tools to physicians, health systems, and life sciences companies, generating revenue through testing services, data analytics, and research collaborations. The company also provides technology infrastructure and real-world data products used in drug discovery and clinical development.

  • Electronic Health Records
  • Patient Engagement & Telehealth
  • Data Integration & ETL
Revenue
$450.0M
Employees
2,000
Founded
2015
Headquarters
Chicago Loop, United States of America

What 6 Arbolus experts think of Tempus Labs, Inc.

NPS scores are predominantly high, with two 9s, two 8s, and two 7s, indicating generally strong customer advocacy. Renewal intent is positive where indicated: three out of four responses with renewal intent are 'Yes', and only one suggests uncertainty. Most customers have mature implementations, with 67% reporting more than one year in use. The main quantitative theme is consistently positive satisfaction and high retention among both high spenders and long-term users.Overall Customer Sentiment: Positive

Who reviewed Tempus Labs, Inc.

Total customers 6 4 current · 2 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 50% (3)
Generalist Leader Director NPS 8 Will renew
Not specified C-Suite NPS 7 Undecided
Other Leader C-Suite NPS 9

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Sentiment

33 Net Promoter Score, from 6 scored reviews
  • Promoters 2
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+0 over 3 months
  • Jan 8
  • Mar 8
  • May 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 75%
  • Will renew 3
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • Director 100% 3 answers
  • 8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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