Tractable, Ltd.
Tractable is an artificial intelligence company that develops computer vision models to assess damage to cars and property from images for insurers, automotive companies, and other enterprises. Its platform automates and accelerates claims estimation, repair decisions, and asset inspections, generating revenue through SaaS and usage-based contracts with large insurance carriers, OEMs, and related partners.
- Document & Vision AI
- Insurance Software
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 9 Arbolus experts think of Tractable, Ltd.
NPS scores are generally positive, frequently clustering in the 7–10 range, with outliers signaling lower satisfaction due to integration pain points or edge-case accuracy. Renewal intent varies: a proportion of high-NPS users remain unsure about renewing, particularly where large-scale deployments or complex integration efforts are ongoing. Stickiness is high in customers past the early implementation phase, but there is a notable segment (20%) in offboarding or expressing intent not to renew. Key themes are speed, throughput, and reduction in manual errors, offset by limitations in handling non-routine cases. Overall Customer Sentiment: Neutral to Slightly Positive
Who reviewed Tractable, Ltd.
- C-Suite 78% (7)
- Director 11% (1)
- Manager 11% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Tractable, Ltd..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 5
- Detractors 2
Cumulative NPS by month
+2 over 4 months- May 6
- Jun 6
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- AI Plus Automated Inspection
- Enterprise Rollout Growth
- Objective Record Expansion
- Significant Speed and Throughput Gains
Criticised
- Qualified Recommendation Only
- Integration Challenges
- Edge-Case Limitations
- AI Alone Not Enough
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 20% 5 answers
- 100% 1 answer
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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