Mitchell International

mitchell.com · San Diego, United States of America

Mitchell International is a technology company that provides software, data, and workflow solutions for the property & casualty insurance, collision repair, and workers’ compensation industries, helping carriers, repair facilities, and other stakeholders manage claims, estimating, and related processes. Its platforms combine claims management, parts and labor databases, and analytics to streamline decision-making and reduce cycle times. The company generates revenue through software licensing, subscriptions, data services, and related support and professional services.

  • Insurance Software
  • IT Consulting & Implementation
Revenue
$900.0M
Employees
3,500
Founded
1946
Headquarters
San Diego, United States of America

What 25 Arbolus experts think of Mitchell International

25 customers have reviewed Mitchell International so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Mitchell International

Total customers 25 24 current · 1 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 68% (17)
  • Director 16% (4)
  • Manager 16% (4)
Generalist Executive C-Suite NPS 9 Will renew
Operations Manager C-Suite NPS 9
Operations Leader C-Suite NPS 7 Not renewing

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Sentiment

24 Net Promoter Score, from 25 scored reviews
  • Promoters 11
  • Passives 9
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 69%
  • Will renew 9
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 78% 9 answers
  • Director 50% 2 answers
  • Manager 50% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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