Arbolus Intelligence

GUIDEWIRE

guidewire.com · San Mateo, United States of America

Guidewire is a software company that provides a cloud-based platform and applications for property and casualty (P&C) insurance carriers to manage policy administration, billing, claims, and analytics. Its products are used by insurers worldwide to modernize core systems, improve underwriting and claims operations, and launch new insurance products. Guidewire generates revenue primarily through software subscriptions, licenses, and related services such as implementation, support, and consulting.

  • Industry-Specific ERP
  • IT Consulting & Implementation
Listed in
Revenue
$943.0M
Employees
3,900
Founded
2001
Headquarters
San Mateo, United States of America

What 59 Arbolus experts think of GUIDEWIRE

NPS scores are predominantly high, with most experts rating 8–10 and only two scoring 5–6. Renewal intent is strong among high-spend, long-tenured clients, with most large insurers indicating commitment to Guidewire. Stickiness is reflected in universally long implementation stages and high barriers to switching. Key themes are platform maturity, robust claims handling, and strong vendor reputation, tempered by cost and implementation length for smaller buyers.Overall Customer Sentiment: Positive

Who reviewed GUIDEWIRE

Total customers 59 53 current · 6 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 69% (41)
  • Director 22% (13)
  • Manager 8% (5)
Executive C-Suite NPS 9 Undecided Submitted Jun 2026
Product Leader C-Suite NPS 8 Will renew Submitted Jul 2026
Revenue Leader Manager NPS 9 Will renew Submitted Oct 2025

Employer names and spend open in the full report, along with the other 56 customers.

Everything 59 customers told us about GUIDEWIRE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 59 scored reviews
  • Promoters 26
  • Passives 31
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 24 across 10 companies.

Praised

  • Market Leadership and Robust Roadmap
  • Platform Maturity and Scalability
  • Unified Core System for Insurance Operations
  • AI and Automation Expansion

Criticised

  • Cost Sensitivity and Switching Risk
  • Competitive Dynamics in Customization
  • Migration Risk
  • Cost and Complexity

What customers say

Market Leadership and Robust Roadmap
“I consider Guidewire the leading tool for claim management, with a strong customer base and product roadmap, especially as they add AI capabilities.”
Platform Maturity and Scalability
“I see Guidewire as mature and reliable, perfect for large insurers needing to support complex business processes and growth.”
Unified Core System for Insurance Operations
“I use Guidewire to handle all claims, policy, and billing work in one place, which helps reduce errors and streamlines my daily workflow.”

Renewal intent

Plan to renew 80%
  • Will renew 35
  • Undecided 7
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 81% 31 answers
  • Director 70% 10 answers
  • Manager 100% 3 answers
  • 8.1/10 Average score from customers who will renew
  • 8.7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by GUIDEWIRE customers

Report

Customer Report - Oct 2026 Oct 2026 59 + 3

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