Arbolus Intelligence

Duck Creek Technologies

duckcreek.com · Boston, United States of America

Duck Creek Technologies is a software company that provides cloud-based core systems for property and casualty insurance carriers, including policy administration, billing, and claims management. Its platform helps insurers modernize legacy systems, launch new products faster, and improve underwriting and customer service operations. The company generates revenue through subscription and services fees for its SaaS solutions and implementation support.

  • Insurance Software
  • Cloud Infrastructure & Hosting
  • IT Consulting & Implementation
Listed in
Revenue
$350.0M
Employees
2,000
Founded
2000
Headquarters
Boston, United States of America

What 41 Arbolus experts think of Duck Creek Technologies

NPS scores are generally strong, with 40% of responses in the 8–10 range and only isolated detractors. Renewal intent is high among mid/high spenders, though a minority cite uncertainty linked to future needs or strategic IT plans. Most customers report being in post-implementation stages (over 1 year), reflecting system maturity and entrenched usage. Experts highlight reliability, scalability, and integration as core strengths, while opportunities remain for improved automation and analytics. Overall Customer Sentiment: Positive.

Who reviewed Duck Creek Technologies

Total customers 41 38 current · 3 former
Reviews growth +23 in six months
Seniority of respondents
  • C-Suite 88% (36)
  • Director 10% (4)
  • Manager 2% (1)
Executive C-Suite NPS 6 Undecided Submitted Sep 2026
Generalist Executive C-Suite NPS 10 Will renew Submitted Aug 2026
Operations Partner C-Suite NPS 8 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 38 customers.

Everything 41 customers told us about Duck Creek Technologies.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

7 Net Promoter Score, from 41 scored reviews
  • Promoters 12
  • Passives 20
  • Detractors 9

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.

Praised

  • Comprehensive Policy Management
  • Global Scalability and Integration
  • Operational Efficiency Gains
  • Expansion in Analytics and Reporting

Criticised

  • Reporting and Analytics Gaps
  • Complex Configuration and Enhancements
  • Limited Automation in Processes
  • Switching Cost and Disruption

What customers say

Comprehensive Policy Management
“I confidently rely on the platform for policy transactions, including underwriting, renewals, and endorsements, as it supports our critical insurance operations consistently.”
Global Scalability and Integration
“It works well as a single solution for global carriers and consolidates multiple products efficiently on one platform, reducing costs and complexity.”
Operational Efficiency Gains
“Since adopting the platform, I've seen increased operational efficiency, better decision-making, and improved consistency in our underwriting and policy processes.”

Renewal intent

Plan to renew 44%
  • Will renew 11
  • Undecided 12
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 43% 23 answers
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 8.4/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Duck Creek Technologies customers

Report

Customer Report - Oct 2026 Oct 2026 41 + 2

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