Sapiens

sapiens.com · Israel

Sapiens International Corporation is a global provider of software solutions for the insurance industry, offering core policy administration, billing, claims, reinsurance, data and analytics, and digital engagement platforms for P&C, life, annuities, and reinsurance carriers. The company serves insurers, financial institutions, and related enterprises, generating revenue primarily through software licenses and subscriptions, implementation projects, and ongoing maintenance and professional services. Its products help modernize legacy systems, improve operational efficiency, and support regulatory compliance for mid-sized and large insurers worldwide.

Insurance Software
IT Consulting & Implementation
Enterprise ERP

Listed in

Revenue: $510.0M
Employees: 5,000
Founded: 1982
Headquarters: Israel

What 18 Arbolus experts think of Sapiens

NPS scores range broadly from 5 to 10, with many high spenders giving scores of 9 or 10 and reporting strong regulatory and operational satisfaction. Renewal intent is most positive among long-tenured customers and high spenders, while several mid-tier users are either not sure or openly negative about renewing. Stickiness is pronounced for large, regulated insurers relying on core policy administration, but cost and agility concerns surface among newer and more agile buyers. Key themes in feedback include the platform's regulatory reliability, high cost, and pain points around slow change management.Overall Customer Sentiment: Positive