Seattle Software, Ltd. dba Orbus Software
Orbus Software is an enterprise software company that provides business process analysis and enterprise architecture tools that help large organizations map, visualize, and manage their technology and process landscapes. Its flagship platform enables customers to model architectures, align IT with business strategy, and support governance, risk, and compliance initiatives. The company generates revenue through licenses and subscriptions to its software, along with related professional services and training for global enterprise and public sector clients.
- Business Process Management
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2004
- Headquarters
- Londonderry County Borough, United Kingdom
What 9 Arbolus experts think of Seattle Software, Ltd. dba Orbus Software
NPS scores among experts are distributed between 4 and 10, with the majority falling in the neutral (5-8) range and only one clear promoter (NPS 10). Renewal intent is mostly Not Sure except for one high-spend, high-NPS respondent who indicated Yes. Stickiness is mixed, with both long-term users and pilots represented. Common feedback themes include praise for structured architecture modeling but ongoing concern over manual data upkeep, usability for non-specialists, and integration depth. Business stakeholders consistently highlight the challenge of keeping repositories current and accessible.Overall Customer Sentiment: Neutral
Who reviewed Seattle Software, Ltd. dba Orbus Software
- C-Suite 78% (7)
- Director 22% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Seattle Software, Ltd. dba Orbus Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-33 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 4
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Jun 7
- Mar 8
- Jun 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Praised
- Valuable for Transformation Governance
- Robust Enterprise Architecture Repository
- Effective Application Portfolio Planning
- Increase Automation and AI Data Discovery
Criticised
- Competitive Displacement via Automation
- Integration Gaps with Existing Systems
- Rising Licensing Costs and ROI
- Value Dependent on Consistent Ownership
What customers say
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 40% 5 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
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