Service Titan
ServiceTitan is a cloud-based software platform that provides field service management, dispatch, scheduling, CRM, and invoicing tools for residential and commercial trade contractors such as HVAC, plumbing, and electrical businesses. The company sells its software on a subscription basis to help contractors manage operations, grow revenue, and improve customer service. Its platform integrates with accounting, marketing, and payment solutions to support end-to-end workflows for home and commercial service providers.
- Field Service Management
- Project & Work Management
- Payment Processing
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 2012
- Headquarters
- Glendale Heights, United States of America
What 53 Arbolus experts think of Service Titan
NPS scores skew high, with over 70% of responses rating ServiceTitan 8 or above. Renewal intent is strong among high spend customers, with all spending above $50K expressing likely or confirmed renewal. Stickiness is high, as 90% of experts report more than one year on the platform. The chief themes are positive sentiment around value delivered and high engagement from larger organizations.Overall Customer Sentiment: Positive
Who reviewed Service Titan
- C-Suite 72% (38)
- Director 23% (12)
- Manager 6% (3)
Employer names and spend open once the report publishes.
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Sentiment
45 Net Promoter Score, from 53 scored reviews- Promoters 31
- Passives 15
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 81% 16 answers
- 100% 3 answers
- 33% 3 answers
- 8.8/10 Average score from customers who will renew
- 5.8/10 Average score from undecided customers
Top alternatives
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