Arbolus Intelligence

SHD Group Holding GmbH

shd.de · Andernach, Germany

SHD Group Holding GmbH is the parent company of SHD AG, a German provider of industry-specific ERP, planning, and IT solutions for the furniture and kitchen retail and manufacturing sectors. The group offers software for merchandise management, 3D planning and configuration, and process digitization, as well as IT infrastructure and managed services for mid-sized businesses. It generates revenue through software licensing and subscriptions, implementation projects, and ongoing IT and cloud services.

  • Industry-Specific ERP
  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$120.0M
Employees
650
Founded
1983
Headquarters
Andernach, Germany

What 5 Arbolus experts think of SHD Group Holding GmbH

NPS scores cluster in the 5-8 range, reflecting moderately positive sentiment, with no detractors and consistent feedback about the firm's strength in custom research. Most experts indicate a willingness to renew or are undecided, while none express negative intent. Two experts report using SHD for over a year and two are in pilot stages, suggesting early- and late-stage stickiness. Key themes include strong domain depth, tailored insights, direct analyst access, but a relatively narrower offering compared to large analyst firms.Overall Customer Sentiment: Positive

Who reviewed SHD Group Holding GmbH

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 100% (5)
Strategy Leader C-Suite NPS 5 Undecided Submitted Mar 2026
Founder C-Suite NPS 6 Will renew Submitted Nov 2025
Operations Leader C-Suite NPS 8 Undecided Submitted Oct 2025

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about SHD Group Holding GmbH.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-40 Net Promoter Score, from 5 scored reviews
  • Promoters 0
  • Passives 3
  • Detractors 2

Cumulative NPS by month

-1 over 3 months
  • Oct 8
  • Nov 7
  • Mar 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.

Praised

  • Accelerating Delivery Timelines
  • Broader Benchmarking Offerings
  • Deeper Coverage in Emerging Tech
  • Tailored Insights & Direct Analyst Access

Criticised

  • Reliance on Customization
  • Competitor Improvements
  • Narrower Offering Relative to Large Firms
  • Potential Gaps in Emerging Tech Coverage

What customers say

Tailored Insights & Direct Analyst Access
“SHD gives us access to senior analysts and provides insights tailored to our specific requests.”
Deep Domain Expertise
“I turn to SHD for their deep expertise in semiconductors, AI, and imaging compute markets.”
Actionable, Reliable Research
“The research we get from SHD is actionable and reliable, helping support our commercial strategy with confidence.”

Renewal intent

Plan to renew 40%
  • Will renew 2
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • 6.5/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers

Top alternatives

Most weighed by SHD Group Holding GmbH customers

Report

Customer Report - Sep 2026 Sep 2026 5 + 0

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