Signant Health
Signant Health is a clinical research technology company that provides electronic clinical outcome assessment (eCOA), eConsent, patient engagement, and endpoint data collection solutions to pharmaceutical companies, biotech firms, and contract research organizations. Its cloud-based platforms and services are used to design, run, and manage clinical trials, improving data quality, regulatory compliance, and patient experience. The company generates revenue through software licensing, technology-enabled services, and professional support for global clinical studies.
- Clinical Trial & Research Software
- Patient Engagement & Telehealth
- Revenue
- $450.0M
- Employees
- 2,000
- Founded
- 2018
- Headquarters
- Blue Bell, United States of America
What 38 Arbolus experts think of Signant Health
NPS scores are generally strong with multiple 9s and 10s from Users, but there is notable variance (NPS range 2 to 10). Renewal intent is mixed: several high spenders confirm intent to renew, while others (including at least one large client) intend to discontinue. Stickiness is positive for most, with the majority beyond one year of implementation, yet some are in offboarding or pilot phases. Experts praise integration and usability but flag project reality vs expectations as an issue. Overall Customer Sentiment: Positive
Who reviewed Signant Health
- C-Suite 57% (22)
- Director 27% (10)
- Manager 16% (6)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about Signant Health.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 38 scored reviews- Promoters 12
- Passives 23
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Praised
- Availability of Domain Experts
- Stable Budget Allocation
- Integration with Workflow
- Support for Complex Projects
Criticised
- Resource Consumption
- Gap Between Sales and Delivery
- Human Intervention Still Required
- Potential for AI-Driven Displacement
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 64% 11 answers
- 0% 4 answers
- 50% 2 answers
- 7.9/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Signant Health customers
Report
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