SIMPRO
Simpro is a global provider of cloud-based job management software for trade and field service businesses such as electrical, plumbing, HVAC, and security contractors. Its platform supports quoting, scheduling, dispatch, inventory, project management, and invoicing to help service companies manage operations and improve profitability. Simpro generates revenue through subscription licensing and related implementation and support services.
- Field Service Management
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2002
- Headquarters
- Australia
What 26 Arbolus experts think of SIMPRO
NPS distribution ranges from 4 to 10, clustering at 7–9, indicating moderate satisfaction, with few extreme scores. Renewal intent is mixed: a minority (approx. 25%) intend to renew, half are unsure, and others have not provided responses. Most customers have been using Simpro for over one year, showing a degree of stickiness. Key positive themes include strong job costing, field mobility, and operational visibility. Main negatives are integration and reporting limitations, plus a steep learning curve. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed SIMPRO
- C-Suite 64% (17)
- Director 16% (4)
- Manager 20% (5)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about SIMPRO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
7 Net Promoter Score, from 26 scored reviews- Promoters 7
- Passives 14
- Detractors 5
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -9 across 2 companies.
Praised
- Job Costing and Operational Visibility
- Mobile Accessibility and Field Operations
- Ease of Scheduling and Asset Tracking
- Advanced Analytics and Reporting
Criticised
- AI-First Competitors
- Superior Seamless Integration
- Flexible Pricing and Licensing Models
- Custom Reporting Limitations
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 50% 12 answers
- 50% 4 answers
- 25% 4 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by SIMPRO customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
For people who use SIMPRO
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