Smart Pension
Smart Pension is a UK-based fintech company that provides a digital workplace pension platform for employers, employees, and advisers, offering auto-enrolment, pension administration, and retirement savings tools. It generates revenue through fees charged to employers and members for pension management and related investment services, and also powers retirement savings platforms for financial institutions and partners globally under the Smart brand.
- Wealth & Investment Software
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 800
- Founded
- 2014
- Headquarters
- Londonderry County Borough, United Kingdom
What 10 Arbolus experts think of Smart Pension
NPS scores range from 6 to 10, with the majority between 7 and 9. Renewal intent is positive among users with longer implementation stages, while not sure responses are concentrated among pilot and recently onboarded accounts. Customers with higher spend and longer tenure report stronger stickiness, while pilot clients show mixed sentiment and less certainty on renewal. Key themes include positive long-term sentiment in established clients and a need for improved onboarding for newer customers.Overall Customer Sentiment: Positive
Who reviewed Smart Pension
- C-Suite 100% (10)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Oct 8
- Dec 8
- Jan 8
- Jul 8
- Apr 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 56% 9 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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