Smartgate Solutions Ltd dba Radar Healthcare, Ltd.
Radar Healthcare, a brand of Smartgate Solutions Ltd, provides cloud-based risk, quality, and compliance management software for healthcare organizations, helping providers and care operators manage incidents, audits, complaints, and regulatory requirements in a single platform sold on a subscription basis. Its customers include NHS trusts, care homes, and other health and social care providers seeking to improve patient safety and operational governance. The company generates revenue through recurring SaaS licenses and related implementation and support services.
- Healthcare Operations Software
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2012
- Headquarters
- Leeds, United Kingdom
What 13 Arbolus experts think of Smartgate Solutions Ltd dba Radar Healthcare, Ltd.
NPS scores span a broad range from 3 (detractor) to 10 (promoter), with clustering at 7-9 among mature users. The only known detractor (NPS 3) is a recent OffBoarding customer with a negative renewal intent and moderate spend, indicating localized dissatisfaction and churn risk. Most Users in the MoreThan1Year stage report NPS scores of 7-10, highlighting positive sentiment among established clients. Influencers in Pilot or early-stage roles report medium NPS (7-8) but display hesitancy on renewal, with 'NotSure' selected multiple times.Stickiness is highest among those in the MoreThan1Year stage, with nearly all such accounts reporting strong satisfaction metrics. Early and pilot-stage participants show less certainty and more varied satisfaction results, signaling an implementation and onboarding friction point. Overall Customer Sentiment: Neutral to positive
Who reviewed Smartgate Solutions Ltd dba Radar Healthcare, Ltd.
- C-Suite 77% (10)
- Director 8% (1)
- Manager 15% (2)
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Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 8
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 23 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 25% 4 answers
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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