SkyTouch Technology
SkyTouch Technology provides a cloud-based property management system for hotels, enabling independent and chain properties to manage reservations, front desk operations, housekeeping, rates, and reporting through a web-based platform. The company primarily serves hospitality operators and hotel brands, generating revenue through software subscriptions and related services. Its platform is designed to improve operational efficiency, centralize data, and support multi-property management for the lodging industry.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2013
- Headquarters
- Phoenix Lake, United States of America
What 6 Arbolus experts think of SkyTouch Technology
NPS scores among experts range from 3 to 10, with the majority (67%) providing a score of 7 or higher. However, two users reported notably low satisfaction (NPS ≤4). Renewal intent aligns variably, with 33% openly positive, 33% unsure, and some not reporting. Stickiness is evidenced by 83% of experts having used the solution for over a year, reflecting stable adoption.Key themes include polarizing user sentiment and the criticality of established workflows supporting retention. Overall Customer Sentiment: Neutral
Who reviewed SkyTouch Technology
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
-16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 3
- Detractors 2
Cumulative NPS by month
-3 over 4 months- Aug 9
- Sep 7
- Feb 6
- Sep 6
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -2 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 3.5/10 Average score from undecided customers
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