Arbolus Intelligence

HOTELKEY

hotelkeyapp.com · Irvington, United States of America

HotelKey provides a cloud-based property management and operations platform for hotels, enabling front-desk, housekeeping, reservations, and revenue management through web and mobile applications. It serves hotel owners, operators, and franchise brands, generating revenue via software subscriptions and related implementation services. The system is designed to support both independent properties and multi-property chains with centralized control and real-time reporting.

  • Property Management Software
  • IT Consulting & Implementation
Listed in
Revenue
$25.0M
Employees
250
Founded
2014
Headquarters
Irvington, United States of America

What 18 Arbolus experts think of HOTELKEY

NPS scores from experts are moderately positive, with most respondents reporting scores between 6 and 10. Renewal intent patterns show a majority leaning towards renewal, especially among Users, though some Influencers remain uncertain. Stickiness is high for long-term adopters who value multi-property ease of management and front desk process improvement. Key feedback themes include ease of use, strong integrations, and responsive support, balanced by occasional concerns on limited custom automation and service lags.Overall Customer Sentiment: Positive

Who reviewed HOTELKEY

Total customers 18 16 current · 2 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 100% (18)
Revenue Manager C-Suite NPS 9 Will renew Submitted May 2026
Revenue Leader C-Suite NPS 8 Submitted Jul 2026
Executive C-Suite NPS 8 Undecided Submitted Jul 2026

Employer names and spend open in the full report, along with the other 15 customers.

Everything 18 customers told us about HOTELKEY.

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Sentiment

11 Net Promoter Score, from 18 scored reviews
  • Promoters 8
  • Passives 4
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Sep 8
  • Dec 9
  • Feb 8
  • Mar 8
  • May 8
  • Jul 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 6 across 6 companies.

Praised

  • Expand CRM and Marketing Tools
  • Enhance Support Responsiveness
  • Continuous Integration Development
  • Strong OTA and Channel Integrations

Criticised

  • Customer Support Lag During Peak
  • Limited Email and CRM Automation
  • Workflow Limitations on Charge Transfers
  • Workflow Constraints for Specific Operations

What customers say

Strong OTA and Channel Integrations
“We needed a property management solution with direct and OTA integration, and HotelKey made our front desk processes much more efficient with reliable real-time updates.”
Comprehensive Cloud-Based Platform
“I find HotelKey to be excellent because it offers PMS, CRS, and POS in one cloud-based, mobile-friendly solution, which makes it very easy to implement and operate.”
User-Friendly Interface and Training
“The best part is how user-friendly the system is, making it simple to train even new staff across front desk, housekeeping, sales, and management roles.”

Renewal intent

Plan to renew 54%
  • Will renew 7
  • Undecided 5
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 54% 13 answers
  • 8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 10/10 Average score from customers not renewing

Top alternatives

Most weighed by HOTELKEY customers

Report

Customer Report - Sep 2026 Sep 2026 18 + 0

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