Hyland
Hyland is an enterprise content services and process automation software company that provides platforms for managing documents, data, and workflows across industries such as healthcare, financial services, government, and higher education. Its flagship products, including OnBase and related solutions, help organizations digitize records, automate business processes, and integrate content with core systems like ERP and EHR. Hyland generates revenue through software licensing and subscriptions, maintenance, and professional services including implementation and support.
- Document Management & E-signature
- Business Process Management
- Data Integration & ETL
- Revenue
- $1.2B
- Employees
- 5,000
- Founded
- 1991
- Headquarters
- Westlake, United States of America
What 21 Arbolus experts think of Hyland
NPS scores are positive overall, with 30% rating 9 or 10, 60% rating 7 or 8, and 10% rating 4 or 5. Renewal intent is high among large spenders (>$100K), with only 1 major client signaling 'No' for renewal, aligned with lower NPS and offboarding. Over 75% of customers report implementation for more than 1 year, indicating strong stickiness. Isolated dissatisfaction is linked to customers in the offboarding phase.Overall Customer Sentiment: Positive
Who reviewed Hyland
- C-Suite 71% (15)
- Director 24% (5)
- Manager 5% (1)
Employer names and spend open once the report publishes.
Tell us when the Hyland report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
4 Net Promoter Score, from 21 scored reviews- Promoters 4
- Passives 14
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Jan 6
- Feb 6
- Mar 7
- May 7
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 4 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 67% 9 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Hyland
Do you use Hyland at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 21 customers of Hyland have already contributed
Takes a few minutes. Your identity stays anonymous.