IBM MAXIMO
IBM Maximo is an enterprise asset management software suite from IBM that helps organizations track, maintain, and optimize physical assets such as equipment, facilities, and infrastructure. It serves asset-intensive industries including utilities, transportation, manufacturing, and oil and gas, providing work management, inventory, procurement, and predictive maintenance capabilities. IBM monetizes Maximo through software licensing and subscriptions, cloud-hosted offerings, and related implementation and support services.
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $62.0B
- Employees
- 288,000
- Founded
- 1911
- Headquarters
- Armonk, United States of America
What 130 Arbolus experts think of IBM MAXIMO
NPS scores for IBM Maximo are generally strong, with most falling in the 7-10 range, particularly among large asset-intensive organizations. Renewal intent is high for key decision makers and senior influencers, especially in utility, manufacturing, and infrastructure sectors. Stickiness is reinforced by critical deployment in asset and maintenance operations spanning more than a year for most customers. Expert feedback themes emphasize depth, visibility, reliability, and audit compliance as key strengths, with main concerns around cost, complexity of upgrades, and end-user usability. Overall Customer Sentiment: Positive
Who reviewed IBM MAXIMO
- C-Suite 68% (88)
- Director 23% (30)
- Manager 9% (12)
Employer names and spend open in the full report, along with the other 127 customers.
Everything 130 customers told us about IBM MAXIMO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
27 Net Promoter Score, from 130 scored reviews- Promoters 58
- Passives 50
- Detractors 22
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 22 across 14 companies.
Praised
- Reliability and Compliance
- Comprehensive Asset Management
- Responsive Support and Operations Fit
- Scalability to New Sites and Functions
Criticised
- User Experience Deficit
- Migration Complexity and Cost
- Competition from Broad Platforms
- Usability and Adoption Challenges
What customers say
Renewal intent
Plan to renew 49%Plan to renew, by seniority
- 47% 36 answers
- 54% 13 answers
- 57% 7 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
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Report
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