Icertis

icertis.com · Bellevue, United States of America

Icertis provides enterprise contract lifecycle management software that helps large organizations create, negotiate, store, and analyze contracts across procurement, sales, legal, and other functions. Its cloud-based platform integrates with major ERP and CRM systems to centralize contract data, enforce compliance, and surface insights on obligations and risks. The company generates revenue through subscriptions and related professional services for global enterprises across multiple industries.

  • Contract Lifecycle Management
  • Business Process Management
  • IT Consulting & Implementation
Revenue
$350.0M
Employees
2,500
Founded
2009
Headquarters
Bellevue, United States of America

What 77 Arbolus experts think of Icertis

77 customers have reviewed Icertis so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Icertis

Total customers 77 74 current · 3 former
Reviews growth +45 in six months
Seniority of respondents
  • C-Suite 55% (42)
  • Director 31% (24)
  • Manager 15% (12)
Revenue Leader C-Suite NPS 10
Legal Leader C-Suite NPS 9
Not specified Director NPS 10 Will renew

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Sentiment

20 Net Promoter Score, from 77 scored reviews
  • Promoters 30
  • Passives 33
  • Detractors 14

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 8
  • Oct 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 20 across 7 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 42%
  • Will renew 19
  • Undecided 22
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 44% 25 answers
  • Director 46% 13 answers
  • Manager 17% 6 answers
  • Not specified 100% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 4.5/10 Average score from customers not renewing

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