DocuSign
DocuSign provides cloud-based electronic signature and contract lifecycle management software that enables organizations to prepare, sign, act on, and manage agreements digitally. Its platform serves businesses of all sizes across industries such as financial services, real estate, healthcare, and government, generating revenue through subscription plans and related services. The company also offers integrations with major enterprise applications to streamline agreement workflows and compliance.
- Document Management & E-signature
- Contract Lifecycle Management
- Workflow Automation
- Revenue
- $2.7B
- Employees
- 7,500
- Founded
- 2003
- Headquarters
- San Francisco, United States of America
What 535 Arbolus experts think of DocuSign
NPS scores cluster as highly positive, with most experts assigning scores of 8–10. Renewal intent is strong among large and mid-sized businesses with established workflows; only small segments cite cost sensitivity. Stickiness is high, as most users are in the MoreThan1Year implementation stage. Core feedback themes emphasize trustworthiness, user-friendliness, time savings, and auditability. Price predictability and advanced workflow customization are common improvement requests.Overall Customer Sentiment: Positive
Who reviewed DocuSign
- C-Suite 65% (348)
- Director 23% (123)
- Manager 12% (64)
Employer names and spend open in the full report, along with the other 532 customers.
Everything 535 customers told us about DocuSign.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 534 scored reviews- Promoters 317
- Passives 179
- Detractors 38
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 25 across 19 companies.
Praised
- Advanced Workflow Automation
- Deeper CRM and CLM Integration
- AI Augmentation
- Security, Compliance, and Broad Acceptance
Criticised
- Pricing and Licensing Complexity
- Archiving and Tracking Limitations
- File Storage and Usability Gaps
- Bundled Solutions from Major Vendors
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 69% 172 answers
- 62% 53 answers
- 57% 23 answers
- 80% 10 answers
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5.9/10 Average score from customers not renewing
Top alternatives
Most weighed by DocuSign customers
Report
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