PandaDoc

pandadoc.com · St. Petersburg, United States of America

PandaDoc provides cloud-based document automation software that enables businesses to create, send, track, and electronically sign proposals, quotes, contracts, and other sales and operational documents. Its platform is used primarily by sales, revenue, and operations teams in SMB and mid-market companies to streamline workflows and accelerate deal cycles through integrated e-signature, templates, and analytics. The company generates revenue through subscription plans and related services.

  • Document Management & E-signature
  • Sales Enablement & Training
  • Workflow Automation
Revenue
$120.0M
Employees
900
Founded
2013
Headquarters
St. Petersburg, United States of America

What 107 Arbolus experts think of PandaDoc

Sentiment is broadly positive, with most recorded NPS scores in the 7–10 range and long-tenured users common; however, renewal responses include both yes and no, and a few accounts are offboarding.

Who reviewed PandaDoc

Total customers 107 102 current · 5 former
Reviews growth +82 in six months
Seniority of respondents
  • C-Suite 66% (71)
  • Director 23% (25)
  • Manager 11% (12)
Finance Executive C-Suite NPS 9 Not renewing
Revenue Leader C-Suite NPS 7 Will renew
Revenue Leader Director NPS 8

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Sentiment

21 Net Promoter Score, from 107 scored reviews
  • Promoters 41
  • Passives 48
  • Detractors 18

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 37 across 8 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 51%
  • Will renew 20
  • Undecided 8
  • Not renewing 11

Plan to renew, by seniority

  • C-Suite 57% 28 answers
  • Director 44% 9 answers
  • Manager 0% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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