Parchment
Parchment provides a digital credential management platform that enables schools, universities, certification bodies, and learners to request, verify, and share academic transcripts, diplomas, and other credentials electronically. Institutions use its software and network to streamline records processing and fulfillment, while learners and employers use it to manage and exchange verified education records for admissions, employment, and licensing. The company generates revenue through SaaS subscriptions and transaction fees paid by institutions and credential requesters.
- Document Management & E-signature
- Education & Training Software
- Workflow Automation
- Revenue
- $80.0M
- Employees
- 450
- Founded
- 2003
- Headquarters
- Scottsdale, United States of America
What 21 Arbolus experts think of Parchment
NPS scores are highly positive, with 65% of respondents rating 9 or 10, and only 5% detractor response. Renewal intent is strong among Influencers, especially those who have used the product for over a year, with none indicating outright non-renewal. Stickiness is highlighted by 90% of customers in the MoreThan1Year stage. The dominant sentiment theme is high satisfaction with platform reliability and security. Overall Customer Sentiment: Positive
Who reviewed Parchment
- C-Suite 60% (13)
- Director 35% (7)
- Manager 5% (1)
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Sentiment
57 Net Promoter Score, from 21 scored reviews- Promoters 13
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 83% 6 answers
- 60% 5 answers
- 9.4/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
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