Arbolus Intelligence

SignNow

signnow.com · Menlo Park, United States of America

SignNow is an electronic signature and document workflow platform that enables businesses to prepare, send, sign, and manage documents digitally. It serves organizations of all sizes across industries that need legally binding e-signatures, form filling, and automated approval workflows, and generates revenue through subscription-based SaaS plans and API usage fees.

  • Document Management & E-signature
  • Workflow Automation
  • API Management & Integration
Listed in
Revenue
$30.0M
Employees
200
Founded
2011
Headquarters
Menlo Park, United States of America

What 23 Arbolus experts think of SignNow

NPS distribution skews high, with multiple customers rating 9 or 10, robust satisfaction across both high and mid spenders, and a minority of detractors or disengaged users (notably those in pilot or offboarding phases). Renewal intent is strong in the majority of cases, especially among customers with over one year of adoption and high spend. Stickiness is evidenced by long-term user engagement, and expert feedback consistently highlights ease of use, integration, and reliability. Main themes are positive user experience and process efficiency; however, customers request greater advanced automation and deeper CLM integration.Overall Customer Sentiment: Positive

Who reviewed SignNow

Total customers 23 18 current · 5 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 52% (12)
  • Director 26% (6)
  • Manager 22% (5)
Engineering Leader C-Suite NPS 9 Will renew Submitted Sep 2026
Operations Leader C-Suite NPS 9 Undecided Submitted Mar 2025
Data Engineer Manager NPS 7 Undecided Submitted Feb 2025

Employer names and spend open in the full report, along with the other 20 customers.

Everything 23 customers told us about SignNow.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

52 Net Promoter Score, from 23 scored reviews
  • Promoters 13
  • Passives 9
  • Detractors 1

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Apr 8
  • May 8
  • Jun 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.

Praised

  • Ease of Use
  • Efficient Multi-Party Signing
  • Saves Significant Time
  • Advanced Automation

Criticised

  • Competing Workflow Solutions
  • AI-enabled Solutions
  • Vendor Switching
  • Integration Limitations

What customers say

Ease of Use
“I find SignNow very easy to use and efficient for electronic signing; I recommend it for anyone needing quick, straightforward e-signature functions.”
Efficient Multi-Party Signing
“It's extremely helpful for getting documents signed by several people, as it organizes the workflow and gives clear visibility on status.”
Saves Significant Time
“Using SignNow has saved us time compared to using paper, printing, and scanning, particularly for deals involving external suppliers.”

Renewal intent

Plan to renew 68%
  • Will renew 13
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 64% 11 answers
  • Director 80% 5 answers
  • Manager 67% 3 answers
  • 8.6/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

Top alternatives

Most weighed by SignNow customers

Report

Customer Report - Sep 2026 Sep 2026 23 + 0

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