Simpplr
Simpplr is a software company that provides a modern intranet and employee experience platform that centralizes communications, knowledge, and resources for organizations. Its cloud-based solution integrates with tools like Microsoft 365, Google Workspace, and Slack to help HR, internal communications, and IT teams improve employee engagement and productivity. The company generates revenue through subscription-based SaaS licenses and related services for mid-market and enterprise customers.
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Redwood City, United States of America
What 7 Arbolus experts think of Simpplr
NPS scores are bimodal, with 40% of responses in the high range (NPS 8-9) indicating strong approval, and 40% in the lower range (NPS 4) reflecting mixed sentiment. Renewal intent splits between confirmed renewal (20%), uncertainty (20%), and no renewal intent (20%), with the remainder not explicitly stated. Stickiness appears strong among long-term users, with 60% of experts using the platform for more than a year, but some are in the offboarding or undecided stages. Key themes are divergent customer experience, with satisfaction and intent to renew closely tied to sustained engagement. Overall Customer Sentiment: Neutral
Who reviewed Simpplr
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 6 months- Jul 9
- Nov 6
- Feb 6
- Mar 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 33% 3 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
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