Skype
Skype is a communications software brand owned by Microsoft that provides internet-based voice, video calling, messaging, and conferencing services for consumers and businesses. It generates revenue through subscriptions, calling plans to landlines and mobiles, and integration into Microsoft 365 and Teams offerings. Skype serves individuals, small businesses, and enterprises globally as part of Microsoft's broader communications and collaboration portfolio.
- Communications & Meetings
- Revenue
- $250.0M
- Employees
- 800
- Founded
- 2003
- Headquarters
- Redmond, United States of America
What 186 Arbolus experts think of Skype
NPS scores exhibit wide dispersion, ranging from 1 to 10, reflecting a split between satisfied and dissatisfied customers. Influencers tend toward mid or lower NPS, while users on average rate higher. Renewal intent is uncertain or negative among a non-trivial share of Influencers, with some Users also indicating offboarding. Stickiness is moderate: many customers have been on Skype for over a year, but there is a noted offboarding signal. Key feedback themes include strong value delivery for standard workflows, but gaps in customization, integration, and flexibility for more advanced needs. Overall Customer Sentiment: Neutral
Who reviewed Skype
- C-Suite 68% (126)
- Director 21% (39)
- Manager 11% (20)
Employer names and spend open in the full report, along with the other 183 customers.
Everything 186 customers told us about Skype.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 186 scored reviews- Promoters 57
- Passives 62
- Detractors 67
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 7
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median -5 across 3 companies.
Praised
- Reliable and Easy to Use
- Positive Support and Implementation
- Efficient Workflows and Reporting
- Enhanced Reporting and Predictive Analytics
Criticised
- Transition and Switching Risks
- AI-Driven Alternatives
- Competitors Offering Better Integration
- Manual Workarounds and Workflow Gaps
What customers say
Renewal intent
Plan to renew 15%Plan to renew, by seniority
- 13% 8 answers
- 20% 5 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Skype customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
For people who use Skype
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