SMART Technologies
SMART Technologies is an education technology company that designs and sells interactive displays, whiteboards, and collaboration software used in K–12 schools, higher education, and corporate environments. Its product portfolio includes interactive flat panels, software for lesson creation and delivery, and tools that enable real-time collaboration in classrooms and meeting rooms. The company generates revenue through hardware sales, software licenses, and related services sold globally through direct and channel partners.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 900
- Founded
- 1987
- Headquarters
- Calgary, Canada
What 22 Arbolus experts think of SMART Technologies
NPS distribution ranges from 3 (Detractor) to 10 (Promoter), with more than 60% of entries at 8 or above, suggesting above-average overall customer satisfaction, though some Users report low (3, 6) scores. High spenders and those at later implementation stages are more often Promoters with higher renewal intent. 68% of customers at the MoreThan1Year stage express strong Satisfaction and Yes or NotSure renewal, while OffBoarding is exclusively linked to No/low scores. Noteworthy themes are mixed loyalty among mid-to-low spend Users and higher stickiness from Influencers.Overall Customer Sentiment: Positive
Who reviewed SMART Technologies
- C-Suite 91% (20)
- Director 9% (2)
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Sentiment
22 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 32 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 56% 18 answers
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
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