SMARTSHEETS
Smartsheets appears to be a small business or placeholder entity using the smartsheets.com domain, but there is insufficient reliable public information to determine its specific products, services, or target customers with confidence.
- Revenue
- $500.0K
- Employees
- 5
- Founded
- 2018
- Headquarters
- United States of America
What 11 Arbolus experts think of SMARTSHEETS
NPS scores range widely from 2 (offboarding) to 10 (long-term users), with most users and influencers clustering around 7–9. Renewal intent is mostly positive for high spenders but is mixed among influencers, with some expressing uncertainty. Stickiness is high for those with more than one year of use, except in cases of offboarding, which correlate with lower sentiment. Expert feedback highlights ease of integration and workflow benefits as positives, balanced by setup complexity and user adoption hurdles. Overall Customer Sentiment: Neutral to Positive
Who reviewed SMARTSHEETS
- C-Suite 73% (8)
- Director 27% (3)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about SMARTSHEETS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Apr 9
- May 8
- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 18 across 2 companies.
Praised
- Enhanced API Integration
- Streamlined User Adoption and Training
- AI-Augmented Workflows
- Excel Familiarity with Advanced Workflow
Criticised
- Setup Complexity and User Training Needs
- Inconsistent Application Across Teams
- Adoption Time Required
- User Adoption and Workflow Fit
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 2 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by SMARTSHEETS customers
Report
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