Strava
Strava is a fitness tracking and social platform that allows runners, cyclists, and other athletes to record activities via GPS, analyze performance, and share workouts with a community. The company offers free and subscription-based features including training tools, route discovery, and performance analytics, generating revenue primarily through its Strava premium subscriptions and related services.
- Product Analytics & Feedback
- Customer Data Platform
- Revenue
- $220.0M
- Employees
- 450
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 6 Arbolus experts think of Strava
NPS scores are universally high (9-10), with all experts expressing strong satisfaction and likelihood to recommend. Renewal intent is consistently affirmative among those who provided this data. Most users have used Strava for more than a year, suggesting robust stickiness and loyalty. Feedback centers on the combined strength of activity tracking, social motivation features, and usability. The only recurring concerns are around privacy and the cost of advanced features.Overall Customer Sentiment: Positive
Who reviewed Strava
- C-Suite 50% (3)
- Manager 50% (3)
Employer names and spend open in the full report, along with the other 3 customers.
Everything 6 customers told us about Strava.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
100 Net Promoter Score, from 6 scored reviews- Promoters 6
- Passives 0
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Aug 10
- Oct 10
- Jul 10
- Aug 10
- Sep 10
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 100 across 1 companies.
Praised
- Comprehensive Fitness Tracking and Social Engagement
- Route Discovery and Integration
- Community and Motivation
- Navigation Feature Improvements
Criticised
- Privacy Management
- Paywalled Features
- Specialized Navigation Limitations
- Competitive Analytics Offering
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 100% 1 answer
- 9.7/10 Average score from customers who will renew
Report
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