SUPERHUMAN
Superhuman develops a premium email client designed to help professionals manage high volumes of email more efficiently, offering advanced productivity features, keyboard shortcuts, and workflow tools on top of existing email services like Gmail and Outlook. The company sells its software on a subscription basis to individual power users, executives, and teams seeking faster email workflows.
- Product Analytics & Feedback
- Workflow Automation
- Revenue
- $35.0M
- Employees
- 220
- Founded
- 2014
- Headquarters
- San Francisco, United States of America
What 11 Arbolus experts think of SUPERHUMAN
NPS distribution skews high: 20% Promoters (score 10), 30% High Satisfaction (scores 8-9), 20% Moderate (scores 6-7), and 10% Detractors (score 5). 90% with available renewal intent indicated 'Yes'. 70% of implementations exceed one year, indicating strong stickiness. Major themes are time savings and productivity, reflected in above-average NPS and renewal commitment.Overall Customer Sentiment: Positive
Who reviewed SUPERHUMAN
- C-Suite 80% (9)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Sep 8
- Oct 8
- Mar 8
- Apr 8
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 42 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by SUPERHUMAN customers
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